Terms & Conditions

Heating Outdoors is a division of CoolMist

Please note that Heating Outdoors is a division of CoolMist Systems Australia Pty Ltd and that your payment will be via the CoolMist Systems Australia Payment Gateway.

Safe and Secure Shopping

Heating Outdoors take its responsibilites and obligations to protect the personal information of its customers very seriously.

Heating Outdoors Security Policy

Heating Outdoors uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Heating Outdoors or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY's bank-grade data centre, further to protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds, all monies are directly transferred from your credit card to the merchant account held by Heating Outdoors.

For more information about eWAY and online credit card payments, please visit www. eWAY.com.au

Our Delivery Service

We offer shipping Australia-wide. Once your order has been received you will receive a confirmation via email, containing your order details. We will normally confirm receipt of your order within a few minutes of payment. Unfortunately, we are unable to provide a select date for delivery as all deliveries will be subject to schedule of the carrier we use. However, most orders usually arrive within 5-14 days. As soon as the order is processed we'll send you an email with a link to the courier and tracking number you can use to track the progress of your delivery.

If you wish to query a delivery please contact us at sales@heatingoutdoors.com.au

Refunds & Returns Policy

Heating Outdoors is dedicated to providing quality products and service. At Heating Outdoors we want our customers to be completely satisfied with their purchase.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition and in the original packaging. Items must be properly packed to reduce the possibility of damage during the return process.

All postage, shipment and insurance costs are to be paid by the buyer. We recommend you return the product via Registered post and that you pre-pay all postage. Alternatively, for large bulky items we recommend you return the product via a recognised Freight company and that you pre-pay all freight charges and retain the consignment note number from your carrier. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your chosen carrier. Heating Outdoors will not be responsible for items lost or damaged in transit if you choose not to insure.

Return/Exchange of Non-Faulty Goods
Once your goods have been prepared for despatch refunds will NOT be issued in cases of 'change of mind' or 'incorrect decision'.

Return/Exchange of Faulty Goods
Faulty or damaged goods under warranties.
By law you are entitled to a repair or replacement for damaged or faulty stock. Our Team Members will be able to advise you whether a repair or replacement is available.
All returns of faulty or damaged goods must be from the original purchaser, proof of purchase must be included, and freight prepaid to:
Heating Outdoors, Unit 6 / 74 Kent Way, Malaga WA. 6090
Phone: 1300 266 564 Email: sales@heatingoutdoors.com.au

This return policy applies only to purchases made through Heating Outdoors @ heatingoutdoors.com.au

Privacy Policy

Respecting your privacy

Heating Outdoors is committed to ensuring the confidentiality and privacy of our customers' personal information. We regard customer privacy as an important part of our relationship with our customers and we will guard your private information and not abuse the privilege of having that information.

Our Privacy Policy ensures your right to privacy as we recognize that any personal information we may collect about you is handled sensitively, securely, and in accordance with the National Privacy Principles (add link). The following privacy policy applies to Heating Outdoors users, and conforms to Internet privacy standards.

Collection of personal information

In order to use the Heating Outdoors website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Heating Outdoors, is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax, competitions and promotions or directly through our website.

Use of Personal Information

Any details collected from Heating Outdoors customers is required in order to provide you with our products and or/services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@heatingoutdoors.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@heatingoutdoors.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, postal and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Heating Outdoors uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@heatingoutdoors.com.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so that you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Heating Outdoors may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Heating Outdoors does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and /or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Heating Outdoors website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Heating Outdoors.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au.

If you have questions or concerns regarding this statement, you should email us at sales@heatingoutdoors.com.au or phone 08 9209 3033.